Paul W. Heck, M.Ed., worked in the mental health and employee assistance program field for 35 years. He retired from his position as DuPont’s global manager of EAP and WorkLife Services in 2005. He is currently a human capital senior adviser for health and safety productivity management based in Mexico City.
The need to address the technological requirements of online work is immediate, but finding IT solutions without addressing the cultural and emotional impact of COVID-19 on your employees is, at best, a half-baked quick fix.